Remakes & refunds.

No payment is taken in the development preview. This is the proposed policy for the first paid release. It must be reviewed for the operating location, payment provider, and music supplier before live checkout is enabled.

Cancel before music is submitted

If you cancel a paid order before its music generation request has been submitted, the proposed policy is a full refund. Support must verify the submission and payment status first.

If the audio cannot be delivered

A confirmed technical failure does not consume your one personal remake. We first attempt the permitted technical recovery. If the full audio still cannot be delivered or a serious content error cannot be resolved, support reviews the order for a refund. Uncertain submissions are investigated rather than automatically resent.

If you want a different feel

Use your included full remake within 7 days. You can update the lyrics, mood, and voice preference; the new version may have a different melody and singing voice. Other dissatisfaction is reviewed individually. We do not state that refunds are impossible in every circumstance.

How to request review

Open your private order and use “Request refund review,” or contact support with the order ID and what went wrong. Never send your recovery code, card number, or other payment secrets.

A public support address has not been configured. Purchases remain unavailable until customer support is ready.

A request is not a refund

A recorded request means the issue is waiting for review. A refund initiated at the payment provider and funds actually returned are separate events. Refund timing depends on the payment provider and bank; we do not claim a refund has arrived just because an order label changed.

Your rights

These proposed terms do not remove consumer rights that apply in your location. The final operating policy and business details must be published before paid launch. See Terms and Help.